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Troubleshooting
8
Printing Reference
8-7
Solving PostScript printing problems
PostScript printing errors
Note
For information on specific applications, request a document
catalog from HAL or EuroHAL, the Tektronix automated fax
systems. Refer to page 8-2 for instructions on using these
systems.
If you get a PostScript error when printing from Aldus PageMaker, Aldus
FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect
version of the printer description file. Refer to “Printing from an
application” on page 2-19 (Macintosh), or page 3-25 (PC), for instructions on
using printer description files.
When using printer description files, it is important to match the
application’s version number to the printer’s firmware version number. You
can check the printer’s firmware version number by printing a copy of the
printer’s startup page. Refer to page B-2 for instructions on printing the
startup page. If you have upgraded your printer’s firmware version, you
may need a newer printer description file.
You should always use the most current printer description file. To
determine the date of the file you are using, do the following:
1.
Macintosh users:
Select (highlight) a printer description file and choose Get Info
from the File menu. Make a note of the version date.
PC/Windows users:
Check a printer description file’s creation date in the
File Manager. Make a note of the version date.
2.
Check the Tektronix Bulletin Board Service (BBS) to see if the
printer description files you have are the most recent. Refer to
page 8-1 for instructions on using the BBS.