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Troubleshooting
8
Printing Reference
8-13
If your file doesn’t print
If you've configured the Tektronix driver for your printer but your printer
isn't printing, try the following suggestions. If these suggestions fail to solve
the problem, copy the Tektronix PostScript Level 2 error handler utility to
your printer to determine what is wrong. Refer to page 8-9 for information
on using the error handler.
General things to check for
Macintosh users
■ Open the Chooser and select the Tektronix Phaser 240 driver and
the printer you want to use.
■ If the driver isn’t installed, refer to page 2-2 for instructions.
■ If Background Printing is turned on, turn it off.
■ Close the Chooser and try printing again.
■ If you are having trouble printing from the Finder in System 7.1,
for example if the Phaser 240 driver dialog boxes are not opening,
it may be because the Finder doesn’t have enough allocated
memory. Reinstall the Tektronix driver to automatically allocate
enough memory for printing from the Finder.
Windows users
■ Make sure your printer is connected to the port you selected in the
Printers/Connect dialog box.
■ Try resetting the Transmission Retry timeout option in the
Printers/Connect dialog box to 850 seconds.
■ Check to make sure you have configured the communications
ports and the Handshake option correctly. Refer to page B-4 to
print a configuration page for helpful information.
■ Check the Options dialog box to make sure Printer, not
Encapsulated PostScript File, is selected in the Print To box.