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Troubleshooting
7
User Manual
7-15
The page prints in black in
the image area only (the
borders are clear).
Either the image processor board or
engine control board is not functioning
properly.
Turn the printer off and back on again.
If the problem persists, call Service.
See page 7-1.
The page is completely blank. The problem could be with one of the
following:
■
Engine control board.
■
Developer voltage.
■
Laser scanning unit mirror.
Turn the printer off and back on again. If
the problem persists, call Service. See
page 7-1.
Front panel reports:
Printer Error ##
An error occurred that is not
user-correctable.
Press the
Info
button on the front panel for
more information on the problem. Press
the button labeled
More
for suggestions on
correcting the problem.
Turn the printer off and back on again. If
the error persists, call Service. See
page 7-1.
Thin horizontal stripes or a
“weave” pattern appears in a
complex image.
The printer has insufficient memory for
an image of this complexity.
Increase the amount of memory. Refer to
“Memory upgrade” on page 9-7.
or
Print the image at a lower resolution.
Troubleshooting and print quality quick reference (cont'd.)
Symptom Possible Causes Solution