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Troubleshooting
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Phaser 560 Color Laser Printer
Jam at D
Solution 1
Caution
The Fuser is hot. To avoid personal injury, open the front door and allow
the Fuser to cool for 10 minutes before touching it.
Warning
First check the exit opening for media that has jammed and folded like an
accordion. It is especially difficult to see if the media is transparency film.
1.
Open the front door to access the Fuser.
2.
Pull open the access door (above the plastic output tray); the media is visible.
3.
On the Fuser, turn the large blue knob
counterclockwise
.
4.
Remove the media from inside the access door.
Caution
If the Fuser knob will not turn,
do not force it
or you may damage the
Fuser. Instead, follow these steps:
■
Unlock the Fuser by turning the small blue knob
counterclockwise
.
■
Pull the Fuser out. The media will probably tear.
■
Remove the Fuser Roll.
■
Turn the Fuser’s large blue knob to release the jammed media.
■
Remove the jammed media from the Fuser and printer.
■
Re-insert the Fuser Roll into the Fuser (press
firmly
to click it into place).
■
Re-insert the Fuser.
A4
PAPER
9698-37
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