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2 Troubleshooting Procedures 2.11 Modem Troubleshooting
2.11 Modem Troubleshooting
To check if modem is malfunctioning or not, follow the troubleshooting procedures below as
instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter
3, Tests and Diagnostics for more information on how to perform the test program.
If any error is detected, perform Procedure 2.
Procedure 2 Connector Check and Replacement Check
MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to
SD board that is connected to system board. If modem malfunctions, The connection of cable,
board and module may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4 and perform the
following checks:
Check 1 Make sure the following connections are firmly connected.
MDC
<SD board>
CN3000
CN9510
<System board>
CN9500
30-pin
CN3021
Modem cable
Modem jack
SD board
Flexible cable
If any connector is disconnected, connect it firmly and return to Procedure 1. If
the problem still occurs, perform Check 2.
QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]
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