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DocuColor 8000/7000 Operator Manual
12-1
12. Troubleshooting
This chapter directs you to basic troubleshooting information. This
troubleshooting information is found in the online Help (Advanced
Scanning/Help menu/Troubleshooting). The online Help provides
step-by-step instructions for troubleshooting and fixing various
problems.
Image quality problems
Image quality problems may include:
• The output image has lines, streaks or other artifacts:
– Output image has a dark line, white narrow streak(s), or a
distinct edge not present in the original
– Output image is dark, a "Negative Compression Fault"
occurs, or the image appears broken up
– Images or text from the back side of the page shows
through on the output image
– Output image has spots or specks
– Output image has hole punch marks
• The output image is distorted in some way
– Output image is skewed, stretched, or distorted
– Output images are inconsistent, despite using the same
scan settings
– Output image is posterized (light to dark transitions are
choppy)
– Output image seems artificial, or areas around objects in
the image seem to glow
– Diagonal edges and other fine details look jagged
– Output image is blotchy in areas of smooth gradation
For specific information and step-by-step instructions go to the
online Help: From the Advanced Scanning dialog box, select
Troubleshooting from the Help menu drop-down list. The online
Help dialog box opens; click on the Image Quality Problems link.