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Appendix D: Zoom Technical Support Services 65
Appendix D
Zoom Technical Support
Services
Zoom has a variety of technical support services available to our
customers. We strive to provide convenient, professional support
responsive to our customers’ needs and capabilities. If you find
yourself unable to get your Zoom product to operate, and you have
thoroughly reviewed your owner’s manual and all relevant
documentation, please feel free to contact us for help.
For your records, and to facilitate Technical Support from either
your equipment supplier or Zoom, please record the following
information when you receive your Zoom product.
Product Information
Product Name
__________________________________
Product Model Number
__________________________________
Product Serial Number
__________________________________
Date Installed
_______________________
The Serial Number is located on the bottom of the unit below the
barcode. Once you have located the Serial Number, please be sure
to write it down. This will greatly speed up your service and insure
that the service representative is addressing the proper model of
the product.
Calls to Zoom’s voice technical support staff are the most time
consuming, and at times you may find it difficult to get through.
We do not want you left on hold for long periods of time, so we
limit the queue length. We recommend that you take the time to
familiarize yourself with the other services described in this section