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Appendix D: Zoom Technical Support Services 67
World Wide Web
Zoom’s Web page lets you send e-mail for assistance, register
on-line, access product reviews and descriptions, and do a whole
lot more. Visit the Zoom Technical Support area for the latest
Flash Files and Drivers for your Zoom Product. To access Zoom’s
Web page, please log onto your local Internet Service Provider,
then go to the Web browser and select:
www.zoom.com
From Zoom’s Homepage you can easily go to Technical Support
or many other useful areas.
Smart Facts™
Q&A Search Engine (English Only)
Smart Facts™ is an automated intelligent database of Frequently
Asked Questions (FAQ’s) about Zoom Products. It allows you to
search for solutions to your Technical Support questions, by
product or via a powerful Keyword Search Engine. If you still
cannot find a solution to your question, SmartFacts lets you access
our Technicians via e-mail for a personalized response. SmartFacts
provides you with a way to track the history of your problem and
to add or change the description without having to enter any facts
that were previously sent. SmartFacts can even contact you
automatically if there is an update to your modem or software that
helps to address the question you had. You can access SmartFacts
from
www.zoom.com/techsupport