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Appendix D: Zoom Technical Support Services 69
Return of Defective Units
Please contact your local distributor or reseller for Factory
Authorized Repair or Replacement of your
In Warranty Defective
Product
. If you are unable to reach your distributor, you can
contact the Zoom Factory Customer Service by calling:
US: (561) 241-7712
UK: 0870 720 0090
Europe: 44 (0)1276 704440
Please note that the customer is responsible for any charges
(including brokerage or customs and duties) associated with
shipping the defective unit to Zoom for repair. During the first
year Zoom will pay return shipping to the customer by common
carrier. After the first year the customer may be required to pay a
shipping and handling fee. Any applicable customs, duties and
brokerage charges to import the product are the responsibility of
the customer. Zoom encourages all customers to return defective
units to their respective reseller whenever possible