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Prestige 202H User’s Guide
Troubleshooting C
Problems Connecting to a Remote Node or ISP
Chart 4 Troubleshooting a Connection to a Remote Node or ISP
PROBLEM CORRECTIVE ACTION
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
Cannot connect to a remote node
or ISP.
In Menu 24.4.5, do a manual call to that remote node. Observe the
messages and take appropriate actions.
Remote User Dial-in Problems
Chart 5 Troubleshooting Remote User Dial-in Problems
PROBLEM CORRECTIVE ACTION
First verify that you have configured the authentication parameters in Menu 13.
These would be CLID Authen and Recv. Authen.
In Menu 14.1, verify the user name and password for the remote dial-in user.
If the remote dial-in user is negotiating IP, verify that the IP address is supplied
correctly in Menu 13. Check that either the remote dial-in user is supplying a valid IP
address, or that the Prestige is assigning a valid address from the IP pool.
A remote user cannot
dial-in.
If the remote dial-in user is negotiating IPX, verify that the IPX network number is
valid from the IPX pool (if it is being used).
Problems With the Password
Chart 6 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
The password field is case sensitive. Make sure that you enter the correct password using
the proper casing.
Cannot access
the Prestige
See the Resetting the Prestige section for details on restoring all of the factory default
settings.