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ZyWALL 2 and ZyWALL 2WE
Troubleshooting 28-3
28.3 Problems with Internet Access
Table 28-4 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
Connect your cable/DSL modem with the ZyWALL using appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable requirement
because some devices may require crossover cable and others a regular straight-
through cable.
Cannot
access the
Internet.
Verify your settings in menu 3.2 and menu 4.
23.2 Problems with the Password
Table 28-5 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
The password field is case sensitive. Make sure that you enter the correct password
using the proper casing.
Cannot
access the
ZyWALL.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See the Resetting
the ZyWALL section for details.
28.4 Problems with Remote Management
Table 28-6 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Refer to the Remote Management Limitations section for scenarios when remote
management may not be possible.
When NAT is enabled:
Use the ZyWALL’s WAN IP address when configuring from the WAN.
Use the ZyWALL’s LAN IP address when configuring from the LAN.
Refer to the Problems with the LAN Interface section for instructions on checking your
LAN connection.
Cannot
access the
ZyWALL from
the LAN or
WAN.
Refer to the Problems with the WAN Interface section for instructions on checking your
WAN connection.