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Chapter 17 Troubleshooting
NSA320 User’s Guide
356
17.3 NAS Starter Utility
The NAS Starter Utility cannot discover my NSA.
• Close the NAS Starter Utility and reopen it.
• Check your hardware connections and make sure they are set up correctly.
• Only one instance of the NAS Starter Utility can run on your computer. Make
sure you close any duplicate windows for this application.
• Wait for the SYS LED to stop blinking before clicking Discover.
• Confirm that the computer running the NAS Starter Utility has a network
connection. See the section on the NSA’s LAN connection for related
information.
• The computer running the NAS Starter Utility can only discover NSAs in the
same subnet. NSAs connected to the same switch or router as your NAS Starter
Utility computer are usually in the same subnet unless the router is doing
subnetting or the switch is implementing VLAN.
• The Memeo Autobackup program uses the same network port as the NAS
Starter Utility to discover the NSA. To avoid a port conflict, do not run the
Memeo Autobackup program at the same time as the NAS Starter Utility.
The NAS Starter Utility discovered my NSA but the status is always unreachable,
even though I can access it.
You may need to add the NAS Starter Utility to your software firewall’s allow list or
lower your software firewall or anti-virus scanner’s security level. Alternatively you
may have to configure your software firewall or other security software to allow
UDP port 50127 traffic from the NSA. If there is a hardware firewall between you
and the NSA, configure it to allow UDP port 50127 traffic from the NSA.
I was able to access the NSA on a previous attempt but I cannot access the NSA
anymore.
If you enable jumbo frames on the NSA in a network that does not support them,
you will lose access to the NSA. If this occurs, you will have to restore the factory
default configuration. The reset process does NOT affect the volume settings, nor
data stored on the NSA. Press the RESET button until you hear two beeps. After
the second beep, continue pressing the button for five more seconds, then release
it. You will hear three quick beeps after you release the button.