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Chapter 17 Troubleshooting
NSA320 User’s Guide
361
17.5 I Cannot Access The NSA
I cannot access a share.
• Check that the NSA is turned on and connected to the network. Try to ping the
NSA or use the NAS Starter Utility to discover it.
• Make sure you have used the NAS Starter Utility to initialize your NSA. See
Chapter 2 on page 29 for more information.
• Check that you entered your login name and password correctly.
• Check that the share exists and check its access settings.
• Check if the shared folder is a subfolder of another (parent) share. Check that
the parent share’s access rights do not conflict with the subfolder share. It is
recommended that you do not create subfolder shares.
• Check if there are any existing mapped network drives to the NSA. You may
need to disconnect existing mapped network drives as a new mapped network
drive connection may use (different) previously-saved login information. To do
this, open Windows Explorer and click Tools > Disconnect Mapped Network
Drives.
• Check that the volume in which the share resides, exists and is not down or
degraded. If it is down or degraded, see Section 17.2 on page 353.
• Make sure you have the client for Microsoft networks installed and enabled in
your network connection’s properties.
• In Windows XP or 2000, click Start > Settings > Control Panel > Network
Connections (Network and Dial-up Connections in Windows 2000/NT) >
Local Area Connection > Properties.
•Check that Client for Microsoft Networks is in the list of components and
has its check box selected.
17.6 Users Cannot Access the NSA
A local user cannot access a share
• Check that the NSA is turned on and connected to the network. The local user
should try to ping the NSA or use the NAS Starter Utility to discover it.
• The local user should check that he entered his login name and password
correctly.
• Check if the share exists and has the correct access settings for this user.