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Chapter 17 Troubleshooting
NSA320 User’s Guide
363
In addition to the checks listed previously for local users, check that the domain
controller is turned on and connected to the network.
A user can access a share but cannot access individual folders or files within the
share.
• Check the Access Control List (ACL) of read/write permissions associated with
the share’s specific files and/or folders. Account names added to the list are
linked to the files and folders that they are allowed to access, along with what
kinds of actions they are allowed to perform with those files and folders
(delete, move, rename, and so on).
I cannot get Windows offline file synchronization to work with the NSA.
Enable oplocks in the Sharing > Shares > Settings screen.
17.7 External USB Drives
The COPY LED is red.
Copying files from a USB device failed. The USB device may not be compatible
with the NSA. Try to save the files onto a computer and then from the computer to
the NSA (through the network connection).
17.8 Firmware
I want to know the firmware version on the NSA.
Go to the Status screen. The Firmware field shows you the current firmware
version running.