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ZyAIR B-500 Wireless Access Point User’s Guide
A-2 Troubleshooting
Chart A-2 Troubleshooting the Ethernet Interface
PROBLEM CORRECTIVE ACTION
I cannot ping any
computer on the
LAN.
If the ETHN LED on the front panel is off, check the Ethernet cable connections
between your ZyAIR and the Ethernet device.
Check the Ethernet cable connections between the Ethernet device and the LAN
computers.
Check for faulty Ethernet cables.
Make sure the LAN computer’s Ethernet adapter is installed and working properly.
Verify that the IP address and the subnet mask of the ZyAIR, the Ethernet device
and the LAN computers are on the same subnet.
Problems with the Password
Chart A-3 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access
the ZyAIR.
The Password and Username fields are case-sensitive. Make sure that you enter
the correct password and username using the proper casing.
Use the RESET button on the top panel of the ZyAIR to restore the factory default
configuration file (hold this button in for about 10 seconds or until the link LED turns
red). This will restore all of the factory defaults including the password.
Problems with Telnet
Chart A-4 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
I cannot access
the ZyAIR through
Telnet.
Refer to the Problems with the Ethernet Interface section for instructions on checking
your Ethernet connection.