Filter
Top Products
CHAPTER 4: Troubleshooting
138
Diagnosing problems
Use the following procedure as a guide for diagnosing notebook problems.
1 Obtain the failing symptoms in as much detail as possible.
2 Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3 Use the following table with the verified symptom to determine which page
to go to.
Important
The diagnostic tests are intended to test only Acer products.
Non-Acer products, prototype cards, or modified options can give
false errors and invalid system responses.
Symptoms (Verified) Go To
Power failure. (The power indicator
does not go on or stay on.)
“Testing the power system” on page
140
POST does not complete. No beep or
error codes are indicated.
• “Power-On Self-Test (POST) error
message” on page 143
• “Undetermined problems” on page
157
POST detects an error and displayed
messages on screen.
“Index of error messages” on page 144
Other symptoms (LCD display
problems or others).
“Power-On Self-Test (POST) error
message” on page 143
Symptoms cannot be re-created
(intermittent problems).
• Use the customer-reported
symptoms and go to “Power-On
Self-Test (POST) error message” on
page 143
• “Intermittent problems” on page 156
• “Undetermined problems” on page
157