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APPENDIX C: Online support information
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Online Support Information
This appendix describes online technical support services available to help you
repair your Packard Bell products.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries
to your local Acer branch office. Acer branch offices and regional business units
can access our website. However some information sources will require a user
ID and password. These can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever
you need them.
In the Technical Information section you can download information on all Acer
notebook, desktop and server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included a PDF file to facilitate the problem-free
downloading of our technical material.
Also available on this website are:
• Detailed information on Acer's International Traveler's Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of
telephone, fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you
have any suggestions or comments, please do not hesitate to communicate these
to us.