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Problems with Apple Remote Access
The Remote Access Setup control panel won’t open.
m Make sure that AppleTalk is turned on in the Chooser.
m If you still can’t open the control panel, reinstall the Apple Remote Access
software.
The modem is not listed in the Remote Access Setup control panel.
m Reinstall the modem software. If that doesn’t help, then reinstall the Apple
Remote Access software.
m If you are using a PC Card Modem, make sure the modem file for your
modem is in the Modem Scripts folder inside Extensions folder (in the
System Folder). If it is not, check to see if it’s in the PC Card Modem Files
folder on your hard disk. If you locate a file for your modem, put it in the
Modem Scripts folder.
m Contact the modem manufacturer to see whether your modem can use the
settings for another type of modem.
The modem didn’t dial the phone number.
m Check that the phone cord is plugged into the computer and into a working
phone line.
m Try dialing the number again. Sometimes there is a temporary connection
problem.
m Quit the program and restart it. Sometimes this procedure solves
temporary problems with the modem.
m Another program may be using the modem. Quit all other programs that
use the modem.
m Try using another communications program. If that works, the problem
may be in the Apple Remote Access software. Reinstall the software.
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Chapter 7