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Issue 3.0 February 2002 7
Support
If a problem arises that requires assistance, use the support information and help lines
presented below.
Frequently asked questions (FAQs)
For answers to common problems, CMS customers and Avaya technicians can access the
CMS technical support FAQ at:
http://www.avaya.com
Click on Support, then click on Call Center/CRM Solutions, then click on CentreVu Call
Management System, and then click on FAQ.
Please check this information before you call in a trouble ticket. It could save you time and
money.
Customer support for the United States
Customers can report problems and generate trouble tickets by calling:
1-800-242-2121
The customer is prompted to identify the type of problem (that is, Automatic Call
Distribution, hardware, or CentreVu
CMS), and is connected to the appropriate service
organization.
Technician support for the United States
Avaya technicians can receive help by calling:
1-800-248-1234
Customer and technician support outside the United States
For customer and technician support outside the United States, see the Avaya web site:
http://www.avaya.com
Click on Support, then click on Escalation Lists US and International. For escalation
telephone numbers outside the United States, click on Global Escalation List.