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Upgrading an Enterprise 3000 to CMS R3V9
72 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions
Installing and administering unpreserved software
After the CVUE upgrade, any unpreserved software should be installed and any new
features or services should be administered. The following table lists several of these
features and services, and the Avaya organization that can be contacted for assistance.
Feature or service Responsible
1
Internet Call Center Professional
Services
Organization (PSO)
Network information names service, such as NIS or NISplus PSO
Network printers PSO
Pseudo-ACDs. Pseudo-ACDs must be added, and then data must be
migrated from the old system.
PSO
Visual Vectors server software
Vector layouts and comments backed up before the upgrade should be
restored using the setupaas command and restore option.
Provisioning
Mounted file systems that were in the customer’s /etc/vfstab file before
the upgrade. See the copy of /etc/vfstab that is saved in
/var/log/cvuelog. Have your administrator verify that your new
configuration is correct.
Provisioning
Common Desktop Environment options such as screen layout and
password protection
Provisioning
Add, change, or remove ACDs Provisioning
Add CentreVu Supervisor logins Provisioning
Install new feature packages (if purchased) Provisioning
Change authorizations Provisioning
Install Open Database Connectivity (ODBC) Provisioning
Start up the Alarm Origination Manager (AOM) software Provisioning
1. Outside of the United States, Avaya distributors are responsible for these items, with assistance from the
COE.