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Appendix B: Troubleshooting
128 AXIS StorPoint CD E100 User’s Manual
Appendix B Troubleshooting
This section provides useful information to help you resolve any difficulty you
might have with your StorPoint CD, namely:
Notes: ❏ You will find more useful information such as technical notes and support
FAQs on the Axis Support Web at http://www.axis.com/techsup/.
❏ You can also go to the StorPoint CD’s Support page, to solve any problems
you may have seeing your devices and discs in your StorPoint CD, finding
your StorPoint CD in the network or installing your StorPoint CD in
NetWare. From this web page you can also produce a Server Report which
includes technical information about your StorPoint CD.
❏ To receive update information about Axis products, services and software
updates by e-mail, you can subscribe to the AxisNews mailing list at
http://www.axis.com/services/axisnews.htm
Problem See ...
The front panel indicators page 129
Restoring the factory default settings page 131
Running a diagnostic test page 133
Errors when accessing the StorPoint CD or an inserted disc page 134
Errors when Writing Data to a Disc page 136
Low transfer rates when using disc changers page 135
Problems connecting to the StorPoint CD in a PureIP environment page 137
Problems running CD-ROM software page 137
Difficulties locating the StorPoint CD in NetWare page 137
Insufficient access rights in NetWare NDS page 138
Name resolution problems in Windows (SMB) page 139
Problems locating the domain controller in Windows) SMB page 140