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Troubleshooting
LCD Error Messages
140
14068L-001 Rev. A X-Plus II User Guide 1/11/07
The RIBBON light is on; the
ERROR light flashes.
Ribbon is loaded, but the printer is
set for direct thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove ribbon unless
you are using it to protect the
printhead. This error message will not
affect printing.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Select
Print Method on page 66.
The printer stops; the
MEDIA light is on; the
ERROR light flashes.
Media is not loaded or is loaded
incorrectly.
Load media correctly.
Misaligned media sensor. Check position of the media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration.
The printer stops; the
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
The printer stops; the
ERROR light flashes.
Caution • The printhead may be hot enough to cause severe
burns. Allow the printhead to cool.
The printhead is over temperature. Allow the printer to cool. Printing
automatically resumes when the
printhead elements cool to an
acceptable operating temperature.
Table 11 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause Recommended Solution
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN
WARNING
HEAD TOO HOT