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Troubleshooting
Print Quality Problems
144
14068L-001 Rev. A X-Plus II User Guide 1/11/07
Printing too light or
too dark over the
entire label
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult an authorized Brady
distributor for information and advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon. To
check if you are using direct thermal media,
perform the label scratch test in When to Use
Ribbon on page 28.
If you are using ribbon intentionally with direct
thermal media, increase the darkness level, but
note that high darkness levels may decrease
printhead life. You may wish to perform the
FEED Self Test on page 154 to determine the
ideal darkness setting.
Incorrect or uneven printhead
pressure.
Set the pressure to the minimum needed. See
Adjust Printhead Pressure and Toggle Position
on page 53.
Smudge marks on
labels
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips
labels
The printer is not calibrated. Recalibrate the printer.
The media sensor is not
positioned correctly.
Perform media sensor position adjustment.
Improper label format. Use correct label format.
Misregistration and
misprint of one to
three labels
The platen roller is dirty. See Clean the Printhead and Platen Roller
on page 125.
The media sensor is not
positioned correctly.
Place the media sensor in the proper position.
Media does not meet
specifications.
Use media that meets specifications.
Table 12 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution