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TROUBLESHOOTING AND MAINTENANCE
DIFFICULTY SUGGESTIONS
Condensed print and If your copy looks good, you probably had a bad connection,
horizontal streaks/top and with static or interference on the phone line.
bottom of sentences are If a copy looks similer, then call Brother dealer for
cut off. service.
Vertical streaks/black Sometimes you may see vertical streaks/black lines on the
lines appear on the fax you faxes you receive. Either your machine’s primary corona
receive. wire for printing may be dirty, or the sending party's fax
scanner may be dirty. Clean your primary corona wire, or ask
the sender to make a copy to see if the problem is with the
sending machine. Try receiving from another fax machine.
If the problem continues, call Brother dealer for service.
Machine “hears” voice as If your machine is set to Fax Detect ON, and it answers voice
CNG tone. calls by trying to receive a fax, try turning Fax Detect to OFF.
Horizontal streaks. You may get a fax with horizontal streaks or with missing
lines. Usually this is caused by a poor telephone connection.
Ask the other party to send the fax again.
Dialling does not work. Check for a dial tone. Change TONE/PULSE setting (see
chap. 4). Check all line cord connections. Check power cord
connection. Send a manual fax by lifting the machine’s/
external phone’s handset, and dialling the number. Wait to
hear fax receiving tones before pressing Start.
The machine does not
Make sure the machine is in the correct receiving mode for
your
answer when called.
setup (either Fax, Fax/Tel (F/T) or TAD). Check for dial tone. If
possible, call your machine to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a
standard telephone handset to the machine telephone socket
(Only for MFC-9550). If there is no ringing when you call your
machine, call your Telephone Company to check the line.
No dial tone on the Lifting the machine’s/external phone’s handset –OR– Press
handset. any dial pad key then Start. If you hear no dial tone, check
telephone line cord connections at the machine and wall socket.
Check that the handset is connected to the machine’s handset
socket. Test the wall jack with another single line telephone. If
no dial tone on the wall outlet, call your Telephone Company.
Poor transmitting quality. Try changing your resolution to FINE or SUPERFINE
(see chap. 6) Make a copy to verify the machine’s scanner
operation.
Transmission verification There is probably temporary noise or static on the phone
prints “Results:NG”. line. Try sending the fax again. If the problem continues, call
the Telephone Company to check your phone line.
When the receiving party Sometimes the resolution mode you chose when you sent
says the picture is not clear. your fax may not have been appropriate. Send the fax again,
but try using the FINE or SUPERFINE mode. Also, your
machine’s scanner may be dirty, so try cleaning it.
Printing and
Receiving
Faxes
Phone Line or
Connections
Sending Faxes
If You Are Having Difficulty with Your machine
If you think there is a problem with your machine, make a copy first. If
the copy looks good, the problem is probably not your machine. Check
the table below and follow the troubleshooting tips.