Canon 3170 Series All in One Printer User Manual


 
Chapter 15 Maintenance & Frequently Asked Questions 15-45
Maintenance &
Frequently Asked
Questions
LASER CLASS 3170 Series.
CFYA/YAH/YAN 120v US V1.0
Documents Are Not Being Received Correctly.
Cannot receive documents automatically?
Is the Manual RX indicator on your operation panel on?
If this indicator is on, press the button below Manual RX to turn
it off. (7-2)
Cannot receive manually?
Is there a document set in the automatic document feeder (ADF)?
You cannot receive with a document set in the automatic docu-
ment feeder (ADF). Remove the document and try again.
(15-2)
Did you press Start/Scan before you hung up the handset?
When you hear a high pitched tone, press Start/Scan before you
hang up the handset. Review the procedure for manual receiving
with the optional handset kit installed on the fax. (7-7)
Are the documents you receive of poor quality?
Is your toner cartridge running low on toner?
Remove your toner cartridge and rotate it 5 or 6 times to evenly
distribute the remaining toner and try again. If this does not
solve the problem, you should change the toner cartridge.
(15-17)
Is the other fax functioning properly?
The sending fax usually determines image quality. Try copying a
document on your own fax. If the copy is clean then the other fax
has a problem. Call the other party and ask them to clean the
scanning glass on the other fax.
Cannot receive a confidential document in your confidential
mailbox?
Does the other party’s fax support subaddress/password transac-
tions?
If the other party’s fax does not support subaddress/password
transactions, you cannot receive confidential documents.
Make sure the other party knows the correct subaddress/
password for your confidential mailbox.
Cannot poll another fax and receive its document?
Are you polling without a subaddress/password?
If the other party’s fax is a Canon fax and can set a polling ID,
ask them to set the polling ID for 255 decimal or 1111 1111 binary.