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Printer Not Operating Correctly
3
7-3
Printer Not Operating Correctly
Check the following items when the printer does not operate and will not
print.
Cannot Print
Printer Not Switched On
Problem 1: Power button not switched on.
Solution: Press the Power button again to confirm that the Online lamp, Message
lamp, and operation panel light. (Æ P.1-9)
Problem 2: Power cord not supplying power to the printer.
Solution: Confirm that the power cord connections at the printer and the power
supply are tight. (Æ Setup Guide, Chapter 1, “3 Connecting the Power
Cord”)
Problem 3: Power supply not providing power.
Solution: Connect another device to the power supply to confirm that the outlet is
providing power. If not supplying power, check the breaker switches for
the power line.
Problem 4: Power cord broken.
Solution: Call for service and request a new power cord.
Printer Is On But Not Online
Problem 1: Printhead is not installed.
Solution: Install the printhead. (Æ Setup Guide, Chapter 1, “4 Installing the
Printhead”)
Problem 2: Ink tank(s) not installed.
Solution: Confirm that all ink tanks are installed. (Æ Setup Guide, Chapter 1, “5
Installing the Ink Tanks”)
Problem 3: No print media loaded.
Solution: Load roll media or a cut sheet. (Æ P.2-7, P.2-18)
Problem 4: A cover is open.
Solution: Close the cover named in the message displayed on the operation panel.