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Troubleshooting
10
7-10
Problem 3: The printhead height adjustment lever is at the down position.
Solution: Set the printhead height adjustment lever to the center position for normal
printing. (Æ P.2-25)
Problem 4: You are printing on thick paper.
Solution: Make sure that the print height adjustment lever is set to the up position.
(Æ P.2-25)
Edges Smeared with Ink
Problem 1: The selected Media Type is not correct for the media loaded in the paper
supply source.
Solution: Confirm the current selection for the Media Type. If the setting is not
correct, stop the print job, select the correct setting, then start the print job
again. (Æ P.2-7, P.2-18)
Problem 2: Print media is curled or creased.
Solution: Remove the creasing or curling then start the print job again.
Problem 3: The cutting dust reduction function is switched on.
Solution: If the cutting dust reduction function is not needed, use the operation panel
to switch off this feature for the print media in use.
Black Streaks Visible
Problem 1: Printhead is out of alignment.
Solution: Use the operation panel to adjust the amount of feed for the print media in
use. (Æ P.7-36)
Problem 2: Printing is not proceeding smoothly due to an interruption in the flow of
data from the computer.
Solution: Close other applications that are open and cancel other jobs that are
executing.