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246Troubleshooting - Other Problems
Cannot install the printer driver
Check 1
Did you follow the printer driver installation instructions in the Quick Start
Guide?
The Quick Start Guide provides step-by-step instructions for installing the
printer driver. If you are reinstalling the printer driver, remove any other
bubble jet printer drivers which have been installed on the computer before
reinstalling the printer driver.
For details on how to uninstall the printer driver, refer to the Driver and Utility
Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
If an error occurred during installation and you had to forcibly shut down the
installation procedure, you may not be able to install the printer driver
because Windows is no longer stable. Restart Windows and then reinstall
the printer driver.
Check 2
Are any other application programs running?
The installation program may not execute successfully if it is run with other
applications running in the background.
Before you run the installation program again, shut down all other applica-
tion programs. If other BJ printer drivers are installed in your system, unin-
stall them before you run the installation program again.
For details on how to uninstall the printer driver, refer to the Driver and Utility
Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
Note