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236Troubleshooting - Other scanner problems
Cannot install the scanner driver
Check 1
Did you follow the scanner driver installation instructions?
This Reference Guide provides step-by-step instructions for installing the
scanner driver.
Installing the IS Scan Software
If an error occurred during installation and you had to forcibly shut down the
installation procedure, you may not be able to install the scanner driver
because Windows is no longer stable. Restart Windows and then reinstall
the scanner driver.
Check 2
Are any other application programs running?
The scanner driver installation program may not execute successfully if it is
run with other applications running in the background. Before you run the
installation program again, shut down all other application programs.
Note