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Cannot Install the Printer Driver
Possible Cause Try This
Unable to proceed
beyond the Printer Port
Screen
Reinstall the printer driver
Other applications
running in the
background
Other applications opened on your computer can interfere with the
installation routine. Close all open software applications before
reinstalling the printer driver.
See “Installing the Printer Driver” on page 49.
Installation does not start
automatically when the
CD-ROM is inserted into
the drive
If printer driver installation did not start automatically when you
inserted the CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer.
2. Double-click the CD-ROM icon.
For Windows 2000, open the My Computer window, and then
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
Installation CD-ROM not
working properly
Ensure that there are no problems with the Setup Software & User’s
Guide CD-ROM.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CD-ROM icon is displayed on the desktop.
If there is any problem with the CD-ROM, contact a Canon service
representative.
Installation procedure
not followed correctly
Install the printer driver again if you did not follow the installation
procedure properly.
See “Installing the Printer Driver” on page 49.
If the installer was forced to terminate due to an error, remove the
CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, contact a Canon
service representative.
Not supported OS is used
Use a computer equipped on which Windows XP or Windows 2000
can operate.
Use a Macintosh series computer equipped with USB interface on
Mac OS X v.10.2.1 to v.10.3.x can operate.
1. Click Cancel.
2. Click Start Over on the Installation
Failure screen.
3. Click Back on the Easy Install screen.
4. Click Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer off.
6. Restart the computer.
7. Carefully follow the procedures described
and reinstall the driver.
See “Installing
the Printer Driver” on page 49.