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16 Cisco Unified Web and E-Mail Interaction Manager Installation Guide
5. Verify that the SQL Server authentication mode is set to SQL Server and Windows. If authentication is set to
Windows only, then the application won’t be able to connect to the database.
Verify SQL Server authentication
Verifying state of Microsoft Search service
To verify the state of the Microsoft Search service:
1. Go to Start > Programs > Administrative Tools > Services.
2. Ensure that the Microsoft Search service is running.
This service is required for text searches.
Setting up user accounts and permissions
You will need administrator privileges on the local system to perform the installation.
To set up user accounts and permissions:
1. Create a domain user account for exclusive use by Cisco Interaction Manager.
2. Add this account to your local administrator group. Use this account to install and configure the system.
Caution: Do not change the password of the domain account after Cisco Interaction Manager is
installed. The system becomes inaccessible if the password is changed later.