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Preface 9
Other learning resources
Various learning tools are available within the product, as well as on the product CD and our web site. You can
also request formal end-user or technical training.
Online help
The product includes topic-based as well as context-sensitive help.
Online help options
Document set
Unified WIM and Unified EIM documentation is available in the
Documents
folder on the product CD. It
includes the following documents:
Cisco Unified Web and E-Mail Interaction Manager System Requirements
Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide
Cisco Unified Web and E-Mail Interaction Manager Administration Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Agent Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Reports Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Supervision Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Tools Console User’s Guide
The latest versions of all Cisco documentation can be found online at http://www.cisco.com
All Unified EIM documentation can be found online at
http://www.cisco.com/en/US/products/ps7236/tsd_products_support_series_home.html
All Unified WIM documentation can be found online at
http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html
In particular, Release Notes for these products can be found at
http://www.cisco.com/en/US/products/ps7236/prod_release_notes_list.html
For general access to Cisco Voice and Unified Communications documentation, go to
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html
Use To view
Help button
Topics in Cisco Unified Web and E-Mail Interaction Manager Help; the Help
button appears in the console toolbar on every screen.
F1 keypad button Context-sensitive information about the item selected on the screen.