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48 Cisco Unified Web and E-Mail Interaction Manager Installation Guide
13. In the Welcome window, read the introduction and click Next.
Click the Next button
14. In the next window, provide the following details to configure a socket connection to the Unified CCX
server.
Cisco Unified CCX Main Server: Provide the host name or IP address of the primary Unified CCX
server.
Cisco Unified CCX HA Server: Provide the host name or IP address of the secondary Unified CCX
server, which serves as the “high availability” server. This is an optional field. If you provide the
secondary Unified CCX server details, Unified WIM and Unified EIM attempts to connect to the
secondary Unified CCX server when the connection to the primary Unified CCX server fails.
Cisco Unified CCX Master Listener TCP Port: Provide the port number of the licensing port in
Unified CCX, which is used to connect to Unified CCX to download license information. This port
corresponds to the Master Listener TCP Port configured in the System Parameters section of Unified
CCX Administration. The default value is 994.
Cisco Unified CCX RmCm TCP Port: Provide the port number to be used to connect to Unified CCX
to download configuration data for agents, teams, supervisors, and CSQs (queues). This port
corresponds to the RmCm TCP Port configured in the System Parameters section of Unified CCX
Administration. The default value is 42027.
Select Yes to download voice contact service queues (CSQ) from Unified CCX during the configuration
of the system. Clear this option if you don’t want voice queues in your Unified WIM and Unified EIM
system.
Click Save.