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6–10 Reference Guide
Troubleshooting
■ Eliminate extra connections in the line. If possible, connect
directly to the wall jack.
■ Try another telephone line, preferably one normally used for
a fax machine or modem.
If the Modem Does Not Dial or No Dial Tone Is
Detected
■ Check all cables and connections.
■ Connect a standard telephone to the phone line and make sure
the line is working.
■ Make sure someone else is not using the same phone line.
■ Try another telephone line, preferably one normally used for
a fax machine or modem.
■ If you are in a foreign country, the dial tone may not be
recognized by the modem. In Control Panel, open Phone
and Modem Options. Try disabling the option that waits for
a dial tone.
If the Modem Dials Incorrectly
■ Check the telephone number you entered, including any
digits required for outside access or long distance.
■ In Control Panel, open Phone and Modem Options. Check the
dialing options—look for duplicate digits for outside access
or long distance.
■ Make sure the number you are calling is not busy.
■ If you are in a foreign country, the dial tone may not be
recognized by the modem. In Control Panel, open Phone
and Modem Options. Try disabling the option that waits for
a dial tone.
■ If you have call-waiting, disable it. Your telephone company
can provide instructions.
319954-001.book Page 10 Thursday, February 3, 2005 3:03 PM