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Troubleshooting
Reference Guide 6–11
If the Modem Dials, But Does Not Connect
■ Make sure you are using an analog telephone line (2, 3, or
4 wires). You must not use a digital line. In a hotel, ask for
a data line.
■ Try another telephone line, preferably one normally used for
a fax machine or modem.
■ The modem at the other end may have a problem. Try dialing
to a different modem.
If the Modem Is Not Detected
■ Check the modem setup. In Control Panel, open Phone and
Modem Options. Check the COM port.
■ Open the hardware Device Manager:
1. Select Start > Control Panel > Performance and
Maintenance > System.
2. If the modem is disabled, try to enable it. If it has a
conflict, try disabling another device.
■ If you are running fax software using fax Class 2, try using
Class 1.
If the Modem Dials, But You Cannot Hear It
■ If your model has an audio mute light, make sure it is turned
off. If it is on, press the audio mute button.
■ Check the speaker volume setting.
■ In Control Panel, open Phone and Modem Options, then
select the modem and select Properties. Check the volume
setting on the General tab.
If the Modem Connects, But Transferred Data Is Bad
■ In Control Panel, open Phone and Modem Options. Make
sure the parity, speed, word length, and stop bits match on
the sending and receiving modems.
■ Try a different phone line or dial a different server number.
319954-001.book Page 11 Thursday, February 3, 2005 3:03 PM