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Warranties and Return Policy D-1
Appendix D
Warranties and Return Policy
D
ell systems come with either a one-year limited war-
ranty or a three-year limited warranty. The standard
limited one-year and three-year warranties for systems
purchased in the U.S. and Canada are included in the fol-
lowing subsections. However, your actual limited
warranty statement is noted on your invoice and included
in the documentation accompanying your system.
L
imited One-Year Warranty
(U.S. and Canada Only)
Dell Computer Corporation (“Dell”) manufactures its
hardware products from parts and components that are
new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in
materials and workmanship. The warranty term is one
year beginning on the date of invoice, as further
described in the following text.
Damage due to shipping the products to you is covered
under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing
not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preven-
tive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This warranty does not cover any items that are in one or
more of the following categories: software; external
devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped
from Dell; accessories or parts added to a Dell system
through Dell’s system integration department; accesso-
ries or parts that are not installed in the Dell factory; or
DellWare products. Monitors, keyboards, and mice that
are Dell-branded or that are included on Dell’s standard
price list are covered under this warranty; all other moni-
tors, keyboards, and mice (including those sold through
the DellWare program) are not covered.
Dell will repair or replace products covered under this
limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer
Technical Support within the warranty period. Refer to
the chapter titled “Getting Help” in your Diagnostics and
Troubleshooting Guide or the section titled “Contacting
Dell” in your online System User’s Guide to find the
appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue
a Return Material Authorization Number. You must ship
the products back to Dell in their original or equivalent
packaging, prepay shipping charges, and insure the ship-
ment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement
products to you (freight prepaid) if you use an address in
the continental U.S. or Canada, where applicable. Ship-
ments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended.
DELL MAKES NO EXPRESS WARRANTIES OR
CONDITIONS BEYOND THOSE STATED IN THIS
WARRANTY STATEMENT. DELL DISCLAIMS ALL
OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDI-
TIONAS OR MERCHANTABILITY AND FITNESS
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