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Getting Help 5-3
Dell Q&A
The Dell Q&A, a Windows-based online help file that
answers questions that are often asked by Dell computer
users, is included with certain Dell systems that were pur-
chased with the Dell-installed Microsoft Windows 95
operating system.
To view the Dell Q&A, open the Dell Accessories folder
and double-click the Dell Q&A icon. If you need further
instructions on using the Dell Q&A, click Help from the
Dell Q&A button bar.
System User’s Guide
The Windows-based online System User’s Guide includes
information about traveling with your portable computer,
installing and using batteries, conserving battery power,
and attaching external devices to the computer. This doc-
ument is installed on your hard-disk drive for easy
reference wherever you take the computer.
Reference and Troubleshooting Guide
The Reference and Troubleshooting Guide includes infor-
mation about system features, customizing the operation
of the computer, and diagnosing and troubleshooting
computer problems.
World Wide Web on the Internet
Dell can be accessed electronically on the Internet via a
World Wide Web site, a file transfer protocol (FTP) site,
and electronic mail (e-mail) using the following
addresses:
•
World Wide Web
http://www.dell.com/
http://www.dell.com/intl/apcc/ (for Asian/Pacific
countries only)
http://www.dell.com/euro/ (for Europe only)
•
Anonymous FTP
ftp.dell.com/
Log in as
user: anonymous
, and use your
e-mail address as your password.
•
Electronic Support Service
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries
only)
•
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific coun-
tries only)
•
Electronic Information Service
info@dell.com
Commercial Online Service
Dell can be accessed electronically via CompuServe
®
by
typing
GO DELL
.
Dell Diagnostics Program
Every Dell computer comes with the Dell Diagnostics, a
program that can help you determine what is wrong with
the computer when it does not operate correctly. This
program provides valuable information for you and for
Dell technicians should you need to call Dell.
See Chapter 4, “Running the Dell Diagnostics,” for
instructions on using the diagnostics. You can use this
diagnostic program to test major components or devices
in the computer, if the computer can boot.
AutoTech Service
Dell’s automated technical support service—AutoTech—
provides recorded answers to the questions most fre-
quently asked by Dell customers.
When you call AutoTech, you use your touch-tone tele-
phone to select the subjects that correspond to your
questions. You can even interrupt an AutoTech session
and continue the session later. The code number that the
AutoTech service gives you allows you to continue your
session where you ended it.
The information available through AutoTech includes:
•
Specifications and prices for Dell computers cur-
rently on sale
•
Installation instructions for Dell computers and
peripherals
•
Answers to questions about Windows 95
•
Help in troubleshooting your Dell computer
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