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D-4 Dell Inspiron 3000 Reference and Troubleshooting Guide
“
T
otal Satisfaction” Return Policy
(U.S. and Canada Only)
If you are an end-user customer who bought products
directly from a Dell company, you may return them to
Dell up to 30 days from the date of invoice for a refund of
the product purchase price if already paid. This refund
will not include any shipping and handling charges
shown on your invoice. If you are an organization who
bought the products from Dell under a written agreement
with Dell, there may be different terms for the return of
products under this policy, based on your agreement with
Dell. To return products, you must call Dell Customer
Service (at the telephone number listed in the chapter
titled “Getting Help” in your Reference and
Troubleshooting Guide or the section titled “Contacting
Dell” in your online System User’s Guide) to receive a
Credit Return Authorization Number. You must ship the
products to Dell in their original packaging, prepay ship-
ping charges, and insure the shipment or accept the risk
of loss or damage during shipment. You may return soft-
ware for refund or credit only if the sealed package
containing the diskette(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the man-
uals, diskette(s), CD(s), power cables, and other items
included with a product must be returned with it.
This “Total Satisfaction” Return Policy does not apply to
DellWare products, which may be returned under
DellWare’s then-current return policy.
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