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Troubleshooting Your Computer 3-5
If, after checking the setup options, you have not
resolved the problem, see Chapter 4, “Running the Dell
Diagnostics.”
M
essages and Codes
The application programs, operating system, and the
computer itself are capable of identifying problems and
alerting you to them. When this occurs, a message may
appear on the computer’s display or an external monitor
(if one is attached), or a beep code may sound.
If an error message appears on the display or external
monitor, make a note of the message. See Table 3-2 for
an explanation of the message and suggestions for cor-
recting any errors. The system messages are listed
alphabetically.
NOTE: If the message is not listed in Table 3-2, check the
documentation for the application programs that were
running at the time the message appeared and/or the
operating system documentation for an explanation of
the message and a recommended action.
Table 3-2. System Error Messages
Message Cause Action
Diskette drive
A error
A connector may be loose or
the diskette may be faulty.
If the diskette-drive access indicator appears in the status dis-
play panel, try a different diskette. If the problem persists,
shut down the computer, remove the diskette drive com-
pletely, and then reinsert the diskette drive. Turn the computer
back on, and check for the error message.
If the problem is still not resolved, see “Troubleshooting the
Diskette Drive” found later in this chapter.
Extended RAM
failed at off-
set:
nnnn
Extended memory is not
configured properly or has
failed at the memory address
nnnn.
Call Dell for technical assistance. (For instructions, see Chap-
ter 5, “Getting Help.”)
Failing bits:
nnnn
Memory failed at RAM
address nnnn.
Call Dell for technical assistance. (For instructions, see Chap-
ter 5, “Getting Help.”)
Fixed disk 0
failure
The hard-disk drive failed to
initialize.
See “Troubleshooting the Hard-Disk Drive” found later in this
chapter.
Fixed disk
controller
failure
The hard-disk drive
controller may be faulty.
Call Dell for technical assistance. (For instructions, see Chap-
ter 5, “Getting Help.”)
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.
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