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5-2 Dell Inspiron 3000 Reference and Troubleshooting Guide
before you call Dell for technical assistance. Find
the Express Service Code icon in the Dell Accesso-
ries folder. Double-click the icon and follow the
directions.
When prompted by Dell’s automated telephone sys-
tem, enter the express service code to route your call
directly to the proper support personnel.
NOTE: Dell’s Express Service may not be available
in all countries.
For instructions on using the technical support ser-
vice, see “Technical Support Service” and “Before
You Call” found later in this chapter.
H
elp Tools
Dell provides a number of tools to assist you. Table 5-1
lists subjects you may want information about, tasks you
may want to perform, and the tool(s) you can use for
help. Each tool is described later in this section.
Table 5-1. Help Tools
Subject or Task Tool
BIOS revisions TechConnect BBS
Frequently asked questions Dell Q&A, AutoTech service
Information about Dell, its products, and its service
and support policies
TechFax service, TechConnect BBS, World Wide Web on
the Internet
Installation instructions Online System User’s Guide, Reference and Troubleshoot-
ing Guide, technical support service, AutoTech service
Interrupt maps TechFax service
Ordering parts Technical support service, TechConnect BBS
Software update information TechFax service
Technical notes on system compatibility and revisions TechFax service
Technical training class information TechFax service
Technical specifications TechFax service, online System User’s Guide, Reference
and Troubleshooting Guide
Troubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell Diagnostics
program, AutoTech service
Unresolved problems requiring assistance from a Dell
technician
Technical support service, TechConnect BBS
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.
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