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8 Contents
System Messages. . . . . . . . . . . . . . . . . 134
Hardware Troubleshooter
. . . . . . . . . . . . 135
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . 136
When to Use the Dell Diagnostics
. . . . . . . . 136
Starting the Dell Diagnostics From Your Hard Drive
136
Starting the Dell Diagnostics From the Drivers and Utilities Disc
137
Dell Diagnostics Main Menu
. . . . . . . . . . . 139
Solving Problems
. . . . . . . . . . . . . . . . . . . 141
Battery Problems
. . . . . . . . . . . . . . . . . 141
Drive Problems
. . . . . . . . . . . . . . . . . . 142
Error Messages. . . . . . . . . . . . . . . . . . 144
IEEE 1394 Device Problems
. . . . . . . . . . . . 145
Keyboard Problems
. . . . . . . . . . . . . . . . 145
Lockups and Software Problems . . . . . . . . . 146
Memory Problems
. . . . . . . . . . . . . . . . 148
Mouse Problems
. . . . . . . . . . . . . . . . . 148
Network Problems . . . . . . . . . . . . . . . . 149
Power Problems
. . . . . . . . . . . . . . . . . 150
Printer Problems
. . . . . . . . . . . . . . . . . 151
Scanner Problems . . . . . . . . . . . . . . . . 152
Sound and Speaker Problems
. . . . . . . . . . 153
Video and Monitor Problems
. . . . . . . . . . . 154
Dell Technical Update Service
. . . . . . . . . . . . 156
Dell Support Utility
. . . . . . . . . . . . . . . . . . . 156
Accessing the Dell Support Utility
. . . . . . . . 156
Clicking the Dell Support Icon
. . . . . . . . . . 156
Double-Clicking the Dell Support Icon
. . . . . . 157
16 Contacting Dell . . . . . . . . . . . . . . . . . . . 159