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support.dell.com Warranty, Return Policy, and Year 2000 Statement of Compliance E-5
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE
STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s limited three-year warranty only. For provisions of any
service contract covering your system, refer to your invoice or the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
“Total Satisfaction” Return Policy
(U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell
company, you may return them to Dell within 30 days of the date of invoice for a
refund or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from a Dell company, you may return
them to Dell within 14 days of the date of invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any shipping and
handling charges shown on your invoice. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.