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5-2 Dell Inspiron 7500 System Reference and Troubleshooting Guide
Help Tools
Dell provides a number of tools to assist you. These tools are described in the
following subsections.
NOTE: Some of the following tools are not always available in all locations outside the
continental U.S. Please call your local Dell representative for information on
availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer
and other Dell products. Through the Internet, you can access most of the services
described in this chapter, including AutoTech, TechFax, order status, technical support,
and product information.
From Dell’s World Wide Web home page (www.dell.com), click the Support icon,
and click Support Your Dell. Enter your service tag number (or, if you have one, your
Express Service Code) and click Submit. The service tag and Express Service Code
are shown on the bottom of the computer.
You can also select support by clicking Inspiron and selecting your system by name.
Your system information is presented on the system support page, including the
following tools and information:
• Technical information — Details on every aspect of your system, including
hardware specifications.
• Self-diagnostic tool — A system-specific troubleshooting application for resolving
many computer-related issues by following interactive flowcharts.
• Drivers, files, and utilities — The latest drivers and BIOS updates to keep your
system functioning at its best.
• Component support — Technical information, documentation, and
troubleshooting tips for different system components.
• Online Communications Center — Tool for submitting requests for both
technical and non-technical information on Dell products. Avoid telephone
delays by receiving an e-mail response to your request for information if your
computer is not functioning properly or if you have questions regarding your
computer’s hardware or operation.
Dell can be accessed electronically using the following addresses:
• World Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)