Dell 7500 Network Card User Manual


 
support.dell.com Basic Troubleshooting 3-5
Windows 98 on your computer, you should already have virus-scanning software)
to check for and remove any viruses.
Clean the disc with a soft, lint-free cloth and isopropyl alcohol.
Clean the drive as described in the next subsection, “Cleaning Diskette Drives.
Try another CD or DVD title.
NOTE: Because of different conventions currently used in the industry, not all
DVD titles work in all DVD-ROM drives.
Enter the Setup program as described in Appendix B, “Using the Setup
Program,” and verify that IDE Controller is set to Both.
Run the IDE Devices device group as described in “Running the Dell
Diagnostics” found later in this chapter.
Refer to “Troubleshooting the CD-ROM or DVD-ROM Drive” found later in this
chapter for further troubleshooting information.
If you have hard-disk drive problems, perform the following checks:
For Windows 98, run the ScanDisk utility by clicking the Start button, pointing to
Programs—> Accessories—> System Tools, and clicking ScanDisk.
For Windows NT, run the error-checking utility by opening the property sheet of
the affected volume(s) and clicking Check Now in the Error-checking section of
the Tools tab.
Run the IDE (ATA/ATAPI) Devices device group as described in “Running the
Dell Diagnostics” found later in this chapter.
Check the settings on the IDE Configuration submenu of the Setup program as
described in Appendix B, “Using the Setup Program.”
Cleaning Diskette Drives
You can clean a diskette drive using a commercially available cleaning kit. These kits
contain pretreated diskettes to nonabrasively remove contaminants that accumulate
during normal operation.
If the kit does not contain instructions, insert a pretreated diskette into the drive and
turn on the system. After 20 or 30 seconds, remove the diskette from the drive.
NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, rendering the drive inoperable.
Look and Listen
Looking at and listening to your computer is important in determining the source of a
problem. Look and listen for the indications described in Table 3-1.
If the problem is still not resolved, see the next subsection, “Setup Options.”