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3-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide
15. Does the computer work properly?
Yes. The problem is resolved.
No. If the computer is able to boot, run the Dell Diagnostics to identify computer
damage. If the computer is unable to boot, see “Troubleshooting a Power
Failure” found later in this section. If you cannot identify the damaged
component(s), call Dell for technical assistance. (See Chapter 5, “Getting Help,”
for instructions.)
Troubleshooting a Damaged Computer
If the computer is dropped or damaged, perform the following steps:
1. Save and close any open files, exit any open application programs, and shut
down the computer.
2. Disconnect the computer from the electrical outlet. Then disconnect the AC
adapter from the electrical outlet. Turn off any attached peripherals and
disconnect them from the electrical outlet and then from the computer.
3. Ground yourself by touching one of the metal connectors on the back of the
computer.
4. Remove any installed batteries or other devices from the media bay or MegaBay.
5. Remove the hard-disk drive.
For instructions, refer to “Installing a Hard-Disk Drive” in Chapter 2.
6. Remove the memory module cover and the memory module(s).
For instructions, refer to “Installing Memory Modules” in Chapter 2.
7. Reinstall the memory modules, making sure to seat them properly.
8. Replace the memory module cover.
9. Reinstall the hard-disk drive.
10. Verify that any installed PC Cards are properly seated in the PC Card connectors.
11. Reinstall the battery or other device(s) removed from the media bay or MegaBay
in step 4. Verify that the device(s) is seated properly.
12. Reconnect the computer and peripherals to the electrical outlet and turn them
on.
13. Run the Dell Diagnostics to verify that the computer is operating properly. (For
instructions, see “Running the Dell Diagnostics” found later in this chapter.)
14. If the computer does not operate properly, make a copy of the Diagnostics
Checklist found in Chapter 5 and fill it out. Then call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)