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5-4 Dell Inspiron 7500 System Reference and Troubleshooting Guide
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that
you have ordered. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, refer to “Dell Contact
Numbers” found later in this chapter.
Technical Support Service
Dell’s industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than
90 percent of all problems and questions are taken care of in just one toll-free call,
usually in less than 10 minutes. When you call, our experts can refer to records kept
on your Dell system to better understand your particular question. Our technical
support staff use computer-based diagnostics to provide fast, accurate answers to
questions.
To contact Dell’s technical support service, first refer to the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.
Product Information
If you need information about additional products available from Dell Computer
Corporation, or if you would like to place an order, visit Dell’s World Wide Web site
at http://www.dell.com/. For the telephone number to call to speak to a sales
specialist, refer to “Dell Contact Numbers” found later in this chapter.
Returning Items for Warranty Repair or
Credit
Dell’s technical support staff will work with you to solve any problem you may have
with your computer. Sometimes, though, a part needs to be returned to Dell for repair
or credit. Use the following procedure to prepare all items being returned:
1. Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.