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support.dell.com Getting Help 5-3
• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as
user: anonymous, and use your e-mail address as your password.
• Electronic Support Service
mobile_support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
• Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
• Electronic Information Service
info@dell.com
AutoTech Service
Dell’s automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions. You can even interrupt an AutoTech session and
continue the session later. The code number that the AutoTech service gives you
allows you to continue your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, refer to “Dell Contact Numbers” found later in this chapter.
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of
technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For
the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
TechConnect BBS
Use your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hours
a day, seven days a week. The service is menu-driven and fully interactive. The
protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop
bit.