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Troubleshooting 101
Troubleshooting Problems
The following sections provide information to assist you in resolving problems
that may occur with your MD Storage Array.
Recovery Guru
The Recovery Guru is a component of MD Storage Manager that diagnoses
critical events on the storage array and recommends step-by-step recovery
procedures for problem resolution. You can access the Recovery Guru by
clicking Storage Array Needs Attention on the Summary page or by clicking
Recover from failure on the Support page.
You can detect a problem using the following indicators:
• Non-Optimal status icons
• Alert notification messages that are sent to the appropriate destinations
• Hardware indicator lights
The status icons return to Optimal status as problems are resolved.
Storage Array Profile
The Storage Array Profile provides an overview of your configuration,
including firmware versions and the current status of all devices on the
storage array.
You can access the storage array profile by clicking View storage array profile
from either the Summary or Support pages.
Device Health Conditions
The storage array establishes communication with each managed device and
determines the current device status. Before you configure or troubleshoot
your device, always make sure the enclosures in the storage array are in
Optimal status.