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120 Troubleshooting
No Hard Drives Found Error Message During Microsoft Windows Server
2003 Installation
Issue: No Hard Drives Found message is displayed during a media-
based installation of Microsoft Windows Server 2003.
Corrective Action: The issue occurs because of any of the following causes:
• The driver is not native in the operating system.
To resolve the issue, press <F6> to install the RAID device driver during
installation
.
• The virtual disks are not configured properly.
To resolve the issue, enter the BIOS Configuration Utility (<Ctrl><R>)
to configure the virtual disks. For procedures to configure the virtual disks,
see the section "Management Applications for PERC Cards" on page 51.
• The controller BIOS is disabled.
To resolve the issue, enter the BIOS Configuration Utility (<Ctrl><R>)
to enable the BIOS. For information on configuring virtual disks, see
"Management Applications for PERC Cards" on page 51.
Physical Disk Issues
Physical Disk in Failed State
Issue: One of the physical disks in the disk array is in the failed state.
Corrective Action: Update the PERC cards to the latest firmware available on
support.dell.com.
Unable to Rebuild a Fault Tolerant Virtual Disk
Issue: Cannot rebuild a fault tolerant virtual disk. For more information, see
the alert log for virtual disks.
Corrective Action: The replacement disk is too small or not compatible with
the virtual disk. Replace the failed disk with a compatible good physical disk
with equal or greater capacity
.