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Introduction 3
Help from ETC Technical Services
If you are having difficulties, your most convenient resources are the references given in
the manual and the Help system. To search more widely, try the ETC website at
www.etcconnect.com
. If none of these resources is sufficient, contact ETC Technical
Services directly at one of the offices identified below. Emergency service is available from
all ETC offices outside of normal business hours.
When calling for help, please have the following information handy:
• Console model and serial number (located on back panel)
• Emphasis Server serial number (located inside the door on the front of the Server case)
• Software version (see How do I find the software version?, page 19)
• Dimmer manufacturer and installation type
• Moving light information (manufacturer, mode, data cable type)
• Other components in your system (Unison
®
, other consoles, etc.)
Americas
ETC International
Technical Services Department
3030 Laura Lane
Middleton, WI 53562
+1-800-775-4382
+1-608 831-4116
service@etcconnect.com
Europe
ETC Europe Ltd.
Technical Services Department
5 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
service@etceurope.com
Asia
ETC Asia, Ltd.
Technical Services Department
Room 605-606
Tower III, Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
service@etcasia.com